Privacy Policy
Chester & Ralphie’s cares about how your Personal Data is used.
Our Website is owned and operated by Chester & Ralphie’s Limited, a limited company registered in England & Wales with registration number 14902667.
Registered address: 81 Unthank Rd, Norwich NR2 2PE.
Main trading address: 81 Unthank Rd, Norwich NR2 2PE.
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Personal Data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal Data is, in simpler terms, any information about you that enables you to be identified. Personal Data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Depending upon your use of Our Site, We may collect some or all of the following personal and non-Personal Data: name, postal address, email address, phone number, information regarding your preferences and interests, IP address, web browser type and version, operating system and anonymous information regarding pages of the website you have visited.
If you place an order with us, your payment information is not held by us as it is collected by Our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Important: by submitting Personal Data manually or in electronic form to Chester & Ralphie’s and/or by using Our website you give your consent that all Personal Data that you submit may be processed by us in the manner and for the purposes described below.
We must always have a lawful basis for using Personal Data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your Personal Data, or because it is in Our legitimate business interests to use it. We will process your Personal Data so that we may promote Our products and services that you have expressed interest in. We store the information you give us with permission manually or electronically in Our databases to help improve the services we offer to you. We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for Personal Data, we tell you the purposes for which we will process that data. Such purposes include the following:
• To process and supply any order that you have placed with us. Your personal details are required for Us to enter into a contract with you;
• To provide you with information regarding your order history with us and customer service purposes;
• To seek your views or comments on the products and services we provide;
• For any purposes which you agree to in connection with a specific promotion (for example, where you enter a competition run by us or in conjunction with us, we will tell you how we will use your Personal Data submitted in your entry, if it differs from the General Privacy Policy);
• Providing and managing your Account and access to Our Site;
• Improving Our products and services including analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
• Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe by selecting the unsubscribe option the bottom of any of our marketing emails);
• To provide information via email on products you have expressed interest in via use of Our Website. To opt-out of these, please follow the unsubscribe options at the bottom of any marketing email or contact us at home@chesterandralphies.co.uk;
From time to time, we may use remarketing and behavioural targeting services. To do this we use Cookies and usage data as described in our Cookies Policy. These Cookies connect activity on this Website with selected advertising networks;
The purposes of fraud detection and prevention.
With your permission and/or where permitted by law, We may also use your Personal Data for marketing purposes, which may include contacting you by email, text, telephone or post with information, news, and offers on Our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Third Parties (including Instagram, Facebook and Google), whose content appears on Our Site, may use third-party Cookies. Please refer to our Cookies Policy, for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data that they collect and use themselves, and We advise you to check the privacy policies of any such third parties.
We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in Our databases and to protect the privacy and security of Our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected. Our servers and Our databases are protected by industry standard security technology, such as network address translation and password protection. The employees who have access to Personal Data have been trained to handle such data properly and in accordance with Our security protocols and strict standards of confidentiality.
We may store in or transfer to countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Switzerland, Norway, Iceland, and Liechtenstein) some or all of your Personal Data. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that We will take additional steps in order to ensure that your Personal Data is treated just as safely and securely as it would be within the UK and under the GDPR. Where We transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission. Please contact Us for further information about the particular data protection mechanism used by Us when transferring your Personal Data to a third country.
We will not share your information with third parties for their marketing purposes. We may pass your information to Our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on Our behalf . These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your Personal Data that We hold. However, when We use third-party service providers, We disclose only the personal information that is necessary to deliver the service.
If any of your Personal Data is required by a third party, as described above, We will take steps to ensure that your Personal Data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law.
If any Personal Data is transferred outside of the EEA, We will take suitable steps in order to ensure that your Personal Data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above.
Please be reassured that we will not release your information to third parties unless you have requested us to do so or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. In some limited circumstances, We may be legally required to share certain Personal Data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may share or transfer the information in Our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of Our databases or this Website, to take precautions against legal liability, or in the event of Our sale, merger, reorganisation, dissolution or similar event.
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.
By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services and/or parties other than Us. Third-party Cookies are used on Our Site for relevant advertising purposes and to enable certain features of our Site. In addition, Our Site uses website analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookies Policy.
To contact Us about anything to do with your Personal Data and data protection, including to make a subject access request, please use the following details
Email address: home@chesterandralphies.co.uk